Managed Network Services

Managed LAN & WAN

• Enhance infrastructure with 24×7 network monitoring and automated problem determination
• Utilize GNI’s help desk of experienced, dedicated analysts serving as a single point of contact for all levels of technical problems and service requests
• Benefit from our support applications and escalation procedures to maximize first-call resolution, minimize downtime and increase end-user productivity
• Access customized portal for on-demand reporting

Managed Communication

• Access our full range of managed communication services including: managed messaging, voice/video connectivity, IP PBX management, and end-point support
• Benefit from our capabilities for rapid fault resolution

Managed Contact Center

• Access our full suite of services for end-to-end management of the contact Center environment
• Improve the efficiency of your agents by managing the integration with back-end systems and
• Increase agent productivity by utilizing the advance features of your IP PBX and Contact Center solution like skill based routing and agent utilization analysis Here are the top benefits of GNI’s Managed Network Services

Backed by a vibrant client community and a team of highly experienced network professionals, Zajil gives you the capability and capacity to accelerate your business agenda. Trust The Experts to put our experience to work for you.

• Free Up Valuable IT Resources
• Reduce Infrastructure Support Costs
• Eliminate Up-Front Investments in Technology
• Establish Best-in-Class Systems and Processes
• Improve availability and increase employee productivity
• Enhance innovation by utilizing your internal team on critical projects